Refund Policy
(Politique de Remboursement)

General Principle

Due to the nature of the products sold on this website (intangible (‘digital’) content), all sales are considered final once the product has been delivered.

No Right of Withdrawal

In accordance with applicable regulations, the right of withdrawal does not apply to intangible (‘digital’) products that are delivered immediately after payment.

By completing a purchase, the customer:

• Acknowledges that they lose the right to withdraw from the purchase
• Agrees to immediate delivery

Exceptions

A refund may be considered in the following cases:

• The product was not delivered due to a technical issue
• The product is corrupted, inaccessible, or unusable
• A duplicate payment was made

In such cases, the customer must contact support with sufficient details.

Customer Support & Good Faith

We understand that issues can happen.

If you experience any problem before, during, or after your purchase, you are encouraged to message us.

Each request will be reviewed in good faith, and reasonable efforts will be made to resolve the issue.

Refund Requests and Limitations

Due to the nature of intangible (‘digital’) products, refunds are generally not provided once the product has been delivered.

However, we understand that every situation is different.

Refund requests may be considered on a case-by-case basis, taking into account the specific circumstances of the request.

Situations that may affect the outcome include (but are not limited to):

• Whether the product has already been accessed or downloaded
• The nature of the issue reported
• The accuracy of the information provided at checkout
• The overall context of the request

We encourage customers to carefully review product descriptions and previews before purchasing, and if you are unsure if a product is right for you, please reach out prior to purchase.
However, if a genuine mistake or issue occurs, we invite you to message out so we can review the situation and find a reasonable resolution.

Processing of Approved Refunds

If a refund is approved:

• It will be processed via the original payment method
• Processing times may vary depending on the payment provider

Abuse

We reserve the right to refuse refund requests in cases of abuse, fraud, or repeated unjustified claims.

Last important edit date: 12/04/2026